Frequently asked questions

How long does shipping take?
Why hasn't my order been shipped yet?
My order hasn't arrived in full
My order arrived incorrect or defective
If I notice that I have given incorrect engravings/sizes/chain lengths/colors, how can I change it?
I placed an order but want to cancel it. Can I do that?
I want to return my order. How do I proceed?
Can I get a long engraving on my piece of jewelry?
Can I receive my order in gift packaging?
Does your jewelry discolor?
I am allergic to nickel. Can your jewelry be worn without any concerns?
Why can't I order on invoice?

How long does shipping take?

Shipping time depends on the product's specified delivery time. Please note that our personalized jewelry pieces are made individually for you. You can find the delivery time information in the product description. zurück

Why hasn't my order been shipped yet?

Please give us some time to prepare your order for shipping. Typically, we ship orders within 24 hours after we have individually made them for you. Some orders may take longer. zurück

My order hasn't arrived in full

It is possible that items in stock will be shipped to you first, and personalized jewelry pieces will then be delivered subsequently. If you still feel that your order is incomplete, please contact our customer support via email at support@herzschmuck.ch. zurück

My order arrived incorrect or defective

In this case, please contact our customer support via email at support@herzschmuck.ch. They will promptly address your issue. zurück

If I notice that I have given incorrect engravings/sizes/chain lengths/colors, how can I change it?

In this case, you can directly contact our customer support via email at support@herzschmuck.ch. Write us directly what was wrong with your order so that we can quickly forward the changes to the production department. zurück

I placed an order but want to cancel it. Can I do that?

Please note that cancellations are only possible within 24 hours, as the products are already in production after this time. Within 24 hours you can inform our customer support about your cancellation via email at support@herzschmuck.ch. zurück

I want to return my order. How do I proceed?

Please note that personalized jewelry pieces are excluded from our return policy. If your product is not a personalized item, you can return it to us within 14 days. Send us a registered package to: Herzschmuck.ch GmbH, St. Dionysstrasse 31, 8645 Jona. zurück

Can I get a long engraving on my piece of jewelry?

The longer the engraving, the smaller it will appear on the piece of jewelry. We usually always have room for a few more characters, even if input is not possible in the online shop. In this case, leave the field empty and specify which engraving you would like in the order information. You can also contact us after ordering and we will adjust the engraving manually. zurück

Can I receive my order in gift packaging?

Yes, you can choose gift packaging for any product. Your options include a fragrant and luxurious rose box. zurück

Does your jewelry discolor?

No! We place great value on the quality of our jewelry pieces and can claim that our quality is better compared to other well-known jewelry brands. This is also because we double coat our jewelry pieces with 18 karat gold. Additionally, we offer a 1-year anti-discoloration... zurück

I am allergic to nickel. Can your jewelry be worn without any concerns?

Our jewelry is 100% nickel-free, so you can wear it without any worries. zurück

Why can't I order on invoice?

To ensure that we can offer our customers a reliable service, we conduct credit checks. In some cases, the system may have rejected you for some reason. In this case, other payment options such as Twint, credit card, Postfinance, or PayPal are available. zurück

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